At Thirstyfish, customer satisfaction is our top priority. We want you to love every purchase you make. If you're not completely satisfied with your order, we're here to help with a simple and transparent return and refund process.
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
Return Eligibility
You may request a return within 30 days of receiving your order, provided that the item meets the following conditions:
- The item is unused and in its original condition.
- The product is returned in its original packaging.
- All accessories, tags, and included materials are intact.
- Proof of purchase or order confirmation is provided.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene, safety, or customization reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Used or damaged products caused by customer misuse
- Products returned without original packaging
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once verified, we will offer a replacement, exchange, or full refund at no additional cost.
Return Process
To initiate a return:
- Contact our customer support team with your order details.
- Wait for return authorization and return instructions.
- Securely package the item in its original packaging.
- Ship the item to the address provided by our support team.
Returns sent without prior authorization may experience processing delays or may not be accepted.
Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
- Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We gladly replace items that arrive damaged, defective, or incorrect.
If you wish to exchange an item for a different style, color, or size, please contact our customer support team. Exchange requests are subject to product availability.
Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect item, Thirstyfish will cover the return shipping cost.
- If the return is for personal preference or an unwanted item, the customer is responsible for return shipping expenses.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
If your order has already entered processing or has been dispatched, it cannot be canceled and must follow the standard return process after delivery.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider or payment processor.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us for assistance.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Thirstyfish
1Thirstyfish LLC
13590 Gabor Ave
Orlando, FL 32827
United States
Email: youknowbenson@gmail.com
Customer Commitment
At Thirstyfish, we are dedicated to providing high-quality home décor products and exceptional customer service. If an issue arises with your order, our team will work diligently to provide a fair, prompt, and satisfactory resolution, ensuring you can shop with confidence every time.
