FAQs

1. What products does Thirstyfish offer?

Thirstyfish offers a carefully curated collection of home décor products designed to enhance your living spaces. Our selection includes decorative accents, wall décor, tabletop accessories, and stylish home essentials that combine quality, functionality, and timeless design.

2. How do I place an order?

Simply browse our collection, add your favorite items to your cart, proceed to checkout, and complete your payment using one of our secure payment methods. Once your order is confirmed, you'll receive a confirmation email.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be slightly longer during holidays or promotional periods.

4. How long will shipping take?

Estimated delivery times are:

  • United States: 5–10 Business Days
  • Canada: 7–15 Business Days
  • International: 10–20 Business Days

Delivery times may vary depending on your location and carrier conditions.

5. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking information to monitor your package until it arrives.

6. Do you ship internationally?

Yes! Thirstyfish ships to many countries worldwide. International shipping times and costs vary based on the destination.

Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.

7. What payment methods do you accept?

We accept most major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

Available payment methods may vary depending on your location.

8. Can I change or cancel my order?

If your order has not yet been processed, we will do our best to modify or cancel it.

Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

9. What is your return policy?

We offer a 30-day return policy for eligible items.

Products must be unused, in their original condition, and returned with the original packaging. Please review our Return & Refund Policy for complete details.

10. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

Our team will review your request and arrange a replacement or refund when applicable.

11. My package shows delivered, but I haven't received it. What should I do?

First, please:

  • Check around your delivery location
  • Ask family members or neighbors
  • Contact the shipping carrier

If you're still unable to locate your package, contact our customer support team, and we'll assist you with the investigation.

12. How do I contact customer support?

We're always happy to help!

Email:
youknowbenson@gmail.com

Business Address:
Thirstyfish
1Thirstyfish LLC
13590 Gabor Ave
Orlando, FL 32827
United States

13. Is my payment information secure?

Yes. All payments are processed through secure, encrypted third-party payment gateways. We do not store your complete credit or debit card information on our servers.

14. Do you offer free shipping?

We occasionally offer free shipping promotions on qualifying orders. Any active promotions will be displayed on our website or during checkout.

15. Can I subscribe to receive promotions and new product updates?

Yes! You can subscribe to our newsletter to receive exclusive offers, new arrivals, decorating inspiration, and special promotions. You can unsubscribe at any time using the link provided in our emails.

Still Need Help?

If you can't find the answer you're looking for, our customer support team is here to assist you.

📧 Email: youknowbenson@gmail.com

🏢 Thirstyfish
1Thirstyfish LLC
13590 Gabor Ave
Orlando, FL 32827
United States

We appreciate your trust in Thirstyfish and look forward to helping you create a beautiful and inspiring home.